Status of Ancestry in the last 24 hours
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In Isnotdown, you will be able to instantly check if Ancestry works perfectly, or on the contrary, if it is registering some type of problem to offer its services.
The Ancestry service appears to be working!
Frequent failures of Ancestry
Ancestry is a company that specializes in genealogy and ancestry test provides ""Ancestry DNA"" to find family and be able to create your family tree.
Ancestry has a website where users can enter in order to apply the test, you must create an account on the web for experts to analyze their DNA. Everything is done through the website AncestryDNA.
Occasionally some users have complained because sometimes the website does not work properly. In Is Not Down we've compiled some possible solutions to these problems.
The error message ""You are not authorized to access this page"", this is a problem that commonly occurs because if several people have different accounts Ancestry, but use the same computer and do not log off from your account at the end of use . To resolve this error recommend the user to log off by clicking the name that appears in the upper right corner on the page. After closing session login with your session. If you still see this error message suggest clear the memory cache and cookies on your browser.
Some users receive messages on local storage or others. If the user fails to maintain active session or receive an error message on local storage you or third parties. To solve this the user must allow cookies in your browser.
Ancestry.
com is making it more difficult for people to find documents about their family heritage and continuing racial equality in denying contemporary Americans access to information about their full origins as the company maintains and perpetuates white privilege.
Frequent crashes Turn off your phone or tablet, then turn it back on and reopen the app.
If that doesn't work, uninstall the app and reinstall it.
If you see a blank page or an error on the page, try clearing your cache and cookies and try again.
The activation code is what connects a DNA test to an Ancestry account.
If a test wasn't activated and the code is permanently gone, we'll need to send you another test.
Contact us to request a free replacement kit.
Unable to sign in: Try signing in to Ancestry using a recommended browser.
If you can sign in to your Ancestry account using a browser, but not through the app, uninstall and reinstall the Ancestry app (step 5) and then try to sign in again.
If you can't sign in using either the app or a browser, reset your password.
Troubleshooting Tips
Still stuck and not enjoying Ancestry, then go to Step 3.