ACTUAL STATE

Problems, Crashes and Errors of ProtonMail TODAY

Can't connect to ProtonMail? Trying to open ProtonMail but the site is down and appears to be offline today? Check the issue below if it's down for everyone else or just you!

MAKE A DIRECT PING TO THE SITE TO KNOW ITS STATUS

Status of ProtonMail in the last 24 hours

79%
server status
80% Complete
20
countries
30% Complete
143ms
Response time
20% Complete

ping service

In Isnotdown, you will be able to instantly check if ProtonMail works perfectly, or on the contrary, if it is registering some type of problem to offer its services.

Service
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The ProtonMail service appears to be working!

Frequent failures of ProtonMail

Make sure JavaScript, sessionStorage, and cookies are enabled.
In using Proton Mail in your browser, Proton Mail will not work unless JavaScript, sessionStorage, and cookies are enabled.

ProtonMail allows its users to remain completely anonymous, requiring no personal information for sign-ups.
ProtonMail also won't track users' IP addresses or review the emails they send, allowing for completely anonymous correspondence — a rare feature in any email provider.

End-to-end encryption With Proton Mail, emails are encrypted at all times, so we can never access your messages.
The content of your emails is encrypted on your device before being sent to our servers, meaning only you and your intended recipient can decrypt it.

When we detect substantial suspicious activity originating from a particular network or individual, we may temporarily take action to mitigate the risk to the user.
In such cases, you may temporarily not be able to log in to your account.
Your account will continue to receive messages like normal.

Troubleshooting Tips

Problem solved? Still can't connect to ProtonMail? Continue with Step 2.
Turn it on again. Clear internet cookies and browser cache.
Still stuck and not enjoying ProtonMail, then go to Step 3.
Temporarily disable your antivirus or firewall running in the background. Now, if you can access ProtonMail, be informed that your security software is causing problems. Try adding ProtonMail to the set of trusted sites.
DNS is a service that translates ProtonMail into a machine-readable address called an IP address. In most cases, this job is done by your ISP. If only specific sites are not opening, it is likely to be corrupted.

Ask for direct help to the administrators of ProtonMail



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