Status of British Gas in the last 24 hours
84%
server status
11
countries
199ms
Response time
ping service
In Isnotdown, you will be able to instantly check if British Gas works perfectly, or on the contrary, if it is registering some type of problem to offer its services.
Service
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The British Gas service appears to be working!
Frequent failures of British Gas
If you have smart meters and we've asked you to provide meter readings, it's because we're unable to take automated reads.
Some first-generation smart meters are not compatible with all energy suppliers, so they can't send reads.
This is a temporary issue – we'll upgrade your smart meters remotely as soon as possible.
If your smart energy monitor stops working check your power cable is inserted correctly and your power supply is switched on at the wall.
If it's still not working, try using fresh batteries.
If batteries fix the issue, then the problem is with the cable.
Technology is always changing.
So, to give you the best customer experience, we've created a new energy account system that we're constantly improving.
There are now millions of energy customers using our new billing system.
Make sure the meter has available credit and isn't displaying EMC (Emergency Meter Credit) or has any debt.
Sometimes your top-up may have been taken to pay back EMC and you'll need to top up again to get back your supply.
Check the position of the gas Emergency Cut-off Valve (ECV).
Troubleshooting Tips
Problem solved? Still can't connect to British Gas? Continue with Step 2.
Turn it on again. Clear internet cookies and browser cache.
Still stuck and not enjoying British Gas, then go to Step 3.
Still stuck and not enjoying British Gas, then go to Step 3.
Temporarily disable your antivirus or firewall running in the background. Now, if you can access British Gas, be informed that your security software is causing problems. Try adding British Gas to the set of trusted sites.
DNS is a service that translates British Gas into a machine-readable address called an IP address. In most cases, this job is done by your ISP. If only specific sites are not opening, it is likely to be corrupted.
Ask for direct help to the administrators of British Gas
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